Allpure customer care

Subscriptions & Cancellations

Your Allpure routine should work around your life. Our subscription program is designed to be easy to manage, pause, or cancel whenever you need to make a change.

Recurring orders Automatic renewal Based on the delivery cadence you select
Change deadline 24 hours before Your next scheduled renewal date
Your control Pause or cancel No cancellation fees
Need support? We’re here to help Email us or use your subscription portal

How Allpure subscriptions work

When you select a subscription product, you authorize Allpure to charge your selected payment method automatically for recurring orders until you pause or cancel your subscription. The delivery cadence, item price, and any applicable taxes or shipping charges are shown at checkout and in your order confirmation.

Your subscription remains active unless you choose to make a change. You can manage your schedule and account details through the subscription portal or by contacting our team.

Recurring billing & renewal

Subscription orders renew according to the delivery cadence you selected at checkout. On or around each renewal date, the payment method associated with your subscription may be charged for the next scheduled order.

To avoid your next renewal: please pause, skip, or cancel your subscription at least 24 hours before the next scheduled renewal date. Changes made after an order begins processing may not apply to that order.

How to manage, pause, or cancel

You are in control of your Allpure subscription. You may pause or cancel at any time, and Allpure does not charge a cancellation fee.

  • Use the Manage Subscriptions portal to update your schedule, payment details, or delivery preferences.
  • Email info@tryallpure.com if you need support with an account change or cannot access the portal.
  • For faster assistance, include your full name, order number, and the email address used at checkout.

Cancelling an order

If you need to cancel a newly placed order, please contact us within 24 hours of purchase. We will cancel the order and issue a full refund — no questions asked.

After 24 hours, orders are processed and cannot be cancelled. Canceling a subscription stops future scheduled orders; it does not automatically cancel an order that has already been placed or processed.

Payment details

You are responsible for keeping the billing information associated with your subscription current and accurate. Please update your payment method or billing details in the subscription portal if anything changes.

If we cannot successfully process a scheduled subscription payment, your upcoming order may be delayed or may not be sent until the payment information is updated.

Returns & refunds

Cancellation of a subscription and a refund request for a completed order are different matters. If you have a question about a return, damaged item, or refund eligibility, please review our Refunds & Returns Policy and contact us within the applicable return window.

Questions about your subscription?

Our team is ready to help. Please use the subscription portal or email info@tryallpure.com with your order number and the email address used at checkout. We will help you understand the next step for your account.

Last updated: July 31, 2026. Allpure may update this Subscription & Cancellation Policy from time to time. The version posted on this page applies to subscriptions created or renewed after its publication date.