Allpure customer care
How can we help?
Whether you have a question about an order, your subscription, or an Allpure product, our team is here to point you in the right direction.
Have your order number ready
Including it helps our team locate your order and assist you more efficiently.
Manage your routine
Use the portal to update, pause, or cancel your subscription when you need to.
Review your options
Find quick answers in our returns policy or shipping policy.
Contact Allpure
Share a few details below and we will make sure your question gets to the right place. For the quickest order support, include the order number and checkout email.
Quick answers
Common support questions
These quick answers can help you find the most direct route to the support you need.
How do I manage, pause, or cancel my subscription?
You can manage your Allpure subscription through the Manage Subscriptions portal. If you need assistance accessing your account, email info@tryallpure.com with your order number and checkout email.
Can I cancel a newly placed order?
Please contact us within 24 hours of purchase if you need to cancel a newly placed order. After 24 hours, orders are processed and cannot be cancelled. See the Subscription & Cancellation Policy for additional details.
How do I request a return or refund?
Submit your request within 30 days of the confirmed delivery date. For standard returns, items must be unused, unopened, and in their original packaging. For damaged items, please include a clear photo. Review the Refunds & Returns Policy for the full process.
I have a question about shipping or my order. What should I include?
Please send your order number, checkout email, and a brief description of the issue to info@tryallpure.com or submit the form above. You can also review the Shipping & Delivery Policy.
Can Allpure provide personalized medical advice?
We can help with general product and order information, but we cannot provide personalized medical advice. For questions about your individual health needs, medications, or medical conditions, please consult a qualified healthcare professional.