Refunds & Returns

Our 30-day refund window

You have 30 days from the confirmed delivery date to request a return or refund. To help us review your request quickly, please contact our team within this period and include your order number and the email address used at checkout.

Eligibility for returns

For a standard return to be eligible, the product must be unused, unopened, and in its original packaging. Please do not send a product back before receiving return instructions from our customer-care team.

• Your return or refund request must be submitted within 30 days of delivery.
• Please include your order number, the name on the order, and the email address used at checkout.
• Items that have been opened, used, or returned without authorization may not be eligible for a refund.

Damaged, broken, or incorrect items

If your order arrives damaged, broken, or does not match what you ordered, please contact us promptly. Include a clear photo of the item and its packaging, along with your order number, so our team can assess the issue.

For approved damage or fulfillment issues, Allpure will arrange an appropriate resolution, which may include a full refund or replacement.

How to request a refund or return

Start by reaching out through our contact page. We will review the information you provide and let you know whether a return is needed and, if so, the instructions for sending the item back.

• Submit your request through the Allpure contact form within the 30-day window.
• Include your order number, checkout email, and a brief explanation of the reason for your request.
• If the item is damaged or broken, include a photo of the item and its packaging.
• Wait for our team’s reply before shipping any product back to us.

Approved refunds

Once a refund is approved, it will be issued to the original payment method used for the order. Your financial institution may require additional time to post the credit to your account after we process it.

If a return is required, our team will provide the applicable instructions before the refund is finalized. Any shipping-related adjustment, where applicable, will be communicated as part of the resolution.

Subscription orders

Subscription orders are subject to this same Refund & Returns Policy. To avoid a future renewal charge, you must manage, pause, or cancel your subscription before its next scheduled renewal date.

Canceling a subscription stops future orders; it does not automatically cancel an order that has already been processed. If you need help with a recent subscription order, please contact us as soon as possible and submit any refund request within 30 days of that order’s delivery date.

To update, pause, or manage a subscription, please use the Manage Subscriptions portal.

Questions about a return or refund?

We are here to help. Please use our contact page or email info@tryallpure.com with your order number and a short description of the issue. Our team will guide you through the next step based on your order and the terms above.