Allpure customer care

Shipping & Delivery

We want your Allpure routine to arrive with the same care that goes into every bottle. Below is what to expect after you place your order.

Order processing 1–3 business days After your order is successfully placed
High-demand periods Up to 5 business days During promotions, launches, and holidays
Standard delivery 2–3 business days Estimated after your order has shipped
Tracking Sent at shipment Updates may take 24–48 hours to appear

Order processing

Orders are typically prepared and processed within 1–3 business days after they are successfully placed. Orders are processed Monday through Friday, excluding U.S. federal holidays.

During high-volume periods, including promotions, product launches, and holidays, processing may take up to 5 business days. We appreciate your patience while our team carefully prepares your order.

Shipping options, rates & estimates

Available shipping options, rates, and delivery estimates are shown at checkout based on your delivery address. Standard delivery is generally estimated to arrive within 2–3 business days after shipment.

Please note: delivery timelines are estimates, not guarantees. Carrier service interruptions, weather, customs processing, and other circumstances outside of our reasonable control can affect arrival dates.

Shipping confirmation & tracking

Once your order has shipped, we will send a shipping confirmation to the email address used at checkout. If a tracking number is included with your shipment, the email will contain the information you need to follow its journey.

Tracking activity may take 24–48 hours to appear after the carrier receives your package. If you do not see an update right away, please allow this short activation window before reaching out.

Address accuracy & delivery issues

Please review your shipping address carefully before completing checkout. You are responsible for providing a complete and accurate delivery address, including any apartment, unit, suite, or access information needed for successful delivery.

  • If you need to request an address change, please contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or shipped.
  • If a package is returned because of an incomplete or incorrect address, refusal, or repeated unsuccessful delivery attempts, we may need to collect the applicable reshipping charge before sending it again.
  • If your package appears lost or arrives damaged, please contact us promptly with your order number and any helpful details so that we can review the situation with you.

Shipping delays

While we work hard to meet the delivery estimate shown at checkout, Allpure cannot be responsible for delays caused by carriers, customs authorities, severe weather, incorrect shipping information, or events beyond our reasonable control. We will always aim to keep you informed when we become aware of an issue affecting your order.

Subscription orders

Subscription orders follow the same processing and delivery framework as one-time purchases. Your shipment timing is based on the subscription schedule and successful payment authorization associated with your account.

To update, pause, or manage a subscription, please use the Manage Subscriptions portal.

Need help with an order?

Our team is here to help. Please use our contact page or email info@tryallpure.com. Include your order number, the email used at checkout, and a brief description of the issue so we can assist you more quickly.

Last updated: July 31, 2026. Allpure may update this Shipping & Delivery Policy from time to time. The version posted on this page applies to orders placed after its publication date.